Quality-focused service with offshore pricing.
Reduce agent cost buy up to 50% whilst maintaining and improving the quality your customer deserve.
Quality-focused service with offshore pricing.
Reduce agent cost buy up to 50% whilst maintaining and improving the quality your customer deserve.
We understand with data and communicate with empathy.
Our teams work on average with a 7.5 contact per hour and 90% quality score using the most up to date tech; Zendesk and Dixa to over come the challenges of DPD (that was a joke we love DPD)
We take care of our people, so they'll take care of your brand.
it’s a difficult process to join our team, 44wpm typing, better than native language proficiency but for those who make the cut, it’s a happy place where you can learn and grow with 1.6% annualized attrition and a salary in the top 1% for the role
Customer Service
Experience unparalleled customer service with our expert team, dedicated to enhancing your customer interactions and satisfaction.
Email And Live Chat
Seamlessly connect with your clients through our efficient email and live chat support, ensuring prompt and effective communication.
Socials
Elevate your online presence with our dynamic social media management, fostering meaningful engagement with your audience.
We understand with data and communicate with empathy.
Our teams work on average with a 7.5 contact per hour and 90% quality score using the most up to date tech; Zendesk and Dixa to over come the challenges of DPD (that was a joke we love DPD)
frequently asked questions
Our onboarding process is designed to be seamless and efficient. It includes an initial consultation to understand your needs, followed by a detailed implementation plan. We provide dedicated support throughout the setup phase to ensure a smooth transition and immediate productivity.
Our outsourcing services cater to a wide range of industries including finance, healthcare, technology, and customer service. We have a team of experienced professionals skilled in handling the unique challenges of each sector, ensuring high-quality service delivery tailored to your industry’s specific needs.
We adhere to stringent data security protocols and comply with global standards such as GDPR and HIPAA. Our systems use advanced encryption, and we conduct regular audits to ensure the highest levels of data protection and privacy for all our clients.
Yes, our services are highly flexible and scalable. Whether you need to increase capacity during peak seasons or scale down during slower periods, we can adjust our resources to match your business needs, ensuring you only pay for what you use.
We prioritize staff welfare through regular performance reviews, incentive programs, and engagement surveys. By valuing and responding to employee feedback, we create a supportive and motivated team environment, ensuring our staff are committed and aligned with your business goals.
Yes, we offer detailed performance reports on a regular basis. These reports include key metrics such as response times, issue resolution rates, and customer satisfaction scores. We use this data to continuously improve our services and provide transparent updates to our clients.
Our onboarding process is designed to be seamless and efficient. It includes an initial consultation to understand your needs, followed by a detailed implementation plan. We provide dedicated support throughout the setup phase to ensure a smooth transition and immediate productivity.
Our outsourcing services cater to a wide range of industries including finance, healthcare, technology, and customer service. We have a team of experienced professionals skilled in handling the unique challenges of each sector, ensuring high-quality service delivery tailored to your industry’s specific needs.
We adhere to stringent data security protocols and comply with global standards such as GDPR and HIPAA. Our systems use advanced encryption, and we conduct regular audits to ensure the highest levels of data protection and privacy for all our clients.
Yes, our services are highly flexible and scalable. Whether you need to increase capacity during peak seasons or scale down during slower periods, we can adjust our resources to match your business needs, ensuring you only pay for what you use.
We prioritize staff welfare through regular performance reviews, incentive programs, and engagement surveys. By valuing and responding to employee feedback, we create a supportive and motivated team environment, ensuring our staff are committed and aligned with your business goals.
Yes, we offer detailed performance reports on a regular basis. These reports include key metrics such as response times, issue resolution rates, and customer satisfaction scores. We use this data to continuously improve our services and provide transparent updates to our clients.
